Return, Replacement & Refund Policy
At Wiggle Wiggle, we want you to shop with complete confidence. Every product is carefully inspected before it leaves our warehouse to ensure it reaches you in perfect condition.
If we make a mistake—whether it's the wrong product, a damaged item, or a manufacturing defect—we'll replace it promptly at no extra cost.
Returns
To maintain product quality and hygiene, we do not accept returns for products that have been successfully delivered.
Please ensure you select the correct phone model and review your order carefully before placing your order.
Free Replacement
We offer a free replacement if:
- You receive a damaged product.
- You receive a product with a manufacturing defect.
- You receive the wrong phone model or design.
- Your order is incomplete or an item is missing.
To request a replacement, please contact us within 48 hours of delivery by emailing wigglewiggle.support@gmail.com with:
- Your Order ID
- Clear photos of the product
- Photos of the shipping package (if applicable)
- A continuous unboxing video recorded from the moment the sealed package is opened (mandatory for claims related to damage, missing items, or incorrect products)
Once your claim is verified, we'll dispatch a replacement at no additional cost.
Exchange Policy
We currently do not offer exchanges for:
- Change of mind
- Incorrect phone model selected while placing the order
- Change of design, colour, or style preference
- Accidental or duplicate orders
Please verify your device model before completing your purchase.
Refund Policy
Refunds are available only in the following situations:
- Your order is cancelled before it has been shipped.
- We are unable to fulfil your order.
- A replacement cannot be provided for an approved claim.
Approved refunds will be processed to the original payment method within 5–7 business days. The exact time may vary depending on your bank or payment provider.
Claims Not Covered
Replacement or refund requests will not be accepted if:
- The request is made more than 48 hours after delivery.
- The product has been used, altered, or physically damaged after delivery.
- The incorrect phone model was selected by the customer while ordering.
- The damage is caused by accidental drops, misuse, water exposure, or normal wear and tear.
- Minor variations in colour occur due to different screen settings or lighting.
Damaged Package on Delivery
If your package appears tampered with or damaged at the time of delivery, we recommend:
- Taking clear photographs of the package before opening it.
- Recording a continuous unboxing video.
- Contacting us immediately after delivery.
This helps us resolve your claim quickly with our courier partners.
Need Help?
If you have any questions about your order, our support team is here to help.
Email: wigglewiggle.support@gmail.com
Phone: +91 86859 00111
Address:
156, 2nd Floor, Satya Niketan,
New Delhi – 110021, India
Our Promise
Your satisfaction matters to us. We stand behind the quality of every Wiggle Wiggle product. If there's an issue caused by us, we'll work quickly to resolve it with a fair and hassle-free solution. Our goal is to make every shopping experience enjoyable, reliable, and worry-free.